Peace of Mind

Peace of Mind: Warranty, Support, Repair, Return, Rental

Warranty: If you buy an instrument from us, you're entitled to technical support. Call, fax, or e-mail us for help. We will do everything possible to solve your problems. All questions and suggestions are welcome; all advice and support is free. All of our instruments are covered by a 2-year limited warranty. Actually, very few of our units have any problems at all but it's good to know that you are protected. Most problems generally arise from incorrect use, misunderstanding or misinterpretation of user's instructions.

Biophysica Radionics warranties our devices to be functional and free of defects for 2 years from the date of purchase and will replace defective parts as needed to the original purchaser at no cost to the original purchaser during this time, except for shipping costs. These devices are unique products and are generally returnable only for replacement of defective hardware and software. These devices are factory sealed. Breaking the factory seals voids all warranties.

Rental: You can also rent some units to be sure it's the one for you, and part of your rental cost can be applied to your purchase.

Return: If you find that you are unsatisfied with your instrument, electrodes and accessories, we will accept it back within 2 months with a retesting, restocking charge of 25% which is typical in industry, provided that the items are not damaged or worn. Beyond 2 months, we would charge further 10% per each additional month.

Repair: If your generator ever needs servicing and you just can't do without it, don't worry-- we will send you one at no charge. Just pay the freight and insurance and it's yours for as long as we have your system here for repair.

Payment: Payment should be to Biophysica as described at http://www.biophysica.com/payment.htm
We have an account with www.paypal.com who have recently made the payment process more user friendly. We can send you an invoiced link to paypal.
Use our ID as our e-mail info@biophysica.com

Payment through money order or certified personal check is possible. Bank transfer is possible but time-consuming, and error-prone, they charge extra fees at both ends and give minimal exchange value.

Shipping:
We generally ship internationally by Canadian Postal Service, express or expedited, insured with a tracking number. Nothing should be sent without some sort of tracking, otherwise it is too easy to go missing. We might also mail the electrodes in a separate envelope so as to be safe.
Shipping by couriers such as UPS, DHL is much more expensive, requires multiple documents and attracts taxations, duties, customs, brokerage, disbursement fees etc.

Shipping and handling. Approximate prices depend on dimensions, weight of package and country
COURIERS eg UPS, Federal Express, DHL Canada $60. Within US $100. Outside Canada & US $150.
Regular Post is our preferred method. Within Canada $30. Within US $50. International $100.

Contact: Biophysica Inc., Toronto, Ont, Canada M6R 1S5 Phone: (905) 827-9448 (10am to 10pm EST)

e-mail: info@biophysica.com

This page last updated on June 20, 2006

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